Returns & Exchanges

At Omi AI, we want you to be completely satisfied with your cutting-edge electronics. If your purchase doesn't meet your expectations, you can return or exchange your items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your Omi AI account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device condition, your refund will be processed back to your original payment method within 5-7 business days.